Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 54
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 55 Reviews
Ruth and Steve   –  
United States US
Visited: February 2020 Reviewed: Apr 25, 2020

Email Ruth and Steve  |  35-50 years of age  |  Experience level: first safari

Tour of a lifetime!
5/5

PaperJet Travel (Justin Perumal)
A little about the reviewers -- my husband and I (late 40s) are “type A” planners. When we travel, we book well in advance. We do a lot of research to figure out what we want to do, and then we research and hire guides that will provide a local experience. We do not generally use travel advisors. We made an exception for South Africa since it was a completely new area for us, and it seemed to be the best way to book a private reserve safari. We are so glad we did.
We requested a few quotes via “Safari Bookings”. PaperJet/Justin’s was by far the most detailed. He responded quickly and provided a variety of options based on our interests. We were sold! Now that the vacation is complete, we can say that we made the BEST decision.
Justin would later tell us that his company tries to do personality based bookings to tailor the trip to the individual. He definitely worked hard to tailor our trip for us. We went back and forth on so many options, and he was always helpful with suggestions and guidance. Throughout the entire process, Justin was always very responsive. For example, we had trouble finding luggage to use for the charter flight – Justin even offered his own (we bought our own so we could pack at home, but it was certainly above and beyond). Every little thing was well thought out and planned perfectly.
Our flight landed in Durban (closest airport to Phinda reserve), and Justin himself was there to pick us up and whisk us away for the 3+ hour drive to Phinda. Despite a slightly delayed arrival, we still had time to do a micro flight on the way. It was a nice way to start our adventures in South Africa and break up the drive. We enjoyed the conversation with Justin on the drive, too.
As an experienced agent for Phinda, Justin knew the lodges that had the best chance of animal interactions at Phinda, and made sure to include that request on our reservation. Yes!! We got lodge 6, and yes, it was magical when the elephants made their way one day to drink water from our plunge pool.
He also arranged other things for us, including airport pickup and a private full day tour in Durban. We had already researched exactly what we wanted to do (Monkeyland KZN, Distillery 031). Justin arranged for us to have a day with Thabo, one of his top guides. We loved our day with Thabo and learned so much about South Africa and the region. In addition to what we planned, Thabo fit in lunch at a very local restaurant for bunny chow and a city tour. We loved it all.
Overall, Justin did everything he could for us, and it all went as smoothly as possible. We fell in love with South Africa, and will definitely contact Justin the next time we are ready for a new adventure. He is the best!!

Vale   –  
Italy IT
Visited: November 2019 Reviewed: Nov 17, 2019

Email Vale  |  20-35 years of age  |  Experience level: first safari

Awesome experience!
5/5

Justin and the team organised our stay at Phinda - everything was great, from beginning till end! I highly recommend Paperjet Travel for the punctuality, recommendations and kindness of the staff!

Andrew S   –  
United States US
Visited: October 2019 Reviewed: Oct 20, 2019

Email Andrew S  |  35-50 years of age  |  Experience level: 2-5 safaris

Exactly what we were looking for
5/5

From start to finish the trip put together by Justin was exactly what we wanted. Early in the planning process we said we had 6 days that we wanted to spend on safari and with some beach exposure. He setup a fantastic itinerary that covered all of this, including transfers between locations by extremely nice and dedicated drivers. We saw just about every animal we could ask for in that shirt time range plus spent two days at an amazing, relaxing remote beach resort. And the price for everything was very competitive, especially given the level of service and accommodations we received. I could definitely tell something was different about his my initial services, and we were right. We recommended PaperJet to others while on the trip and will continue to do so

Katharine and Larry York   –  
United States US
Visited: June 2019 Reviewed: Jun 23, 2019

Email Katharine and Larry York  |  35-50 years of age  |  Experience level: first safari

Unbelievable experience in Venda and Phinda!
5/5

To start with, let me just say that every detail, communication, and connection was expertly handled by Justin and Thabo on our trip to South Africa, and it was THE TRIP OF A LIFETIME! We started with a magical five day hiking tour through villages in Venda with Jeffrey Rink, who organizes tours with his company EcoPsychology Africa....and it was incredible--sleeping in huts, eating traditional food (mopane worms!), and listening to amazing music and dances, all in the valley surrounding a beautiful lake. It was precisely the way we wanted to experience the real people and culture of Africa, and we would never have found such a unique opportunity, were it not for Justin and the way he tailors travel experiences to his clients. Our second week was at Phinda, and WOW, it was everything we could have imagined in a safari---plus outstanding food, service, and accommodations at Rock and Vlei lodges. It is also wonderful to know that Phinda is "re-wilded" land that used to be agriculture....and now is FULL of such amazing animals--we were lucky enough to see a leopard snoozing in daylight, plus all of the Big 5 and many more! This trip was perfectly organized, from the transfers to and from airports, to the communications by email, and the attentiveness to every little thing.....we were so fortunate to have come across Justin and Paperjet! THANK YOU for making this an unforgettable experience, and when we plan another trip to South Africa, we look forward to working with you again!

Dave Ford   –  
United Kingdom UK
Visited: May 2019 Reviewed: May 24, 2019

Email Dave Ford  |  50-65 years of age  |  Experience level: first safari

Cape Town, Winelands, Wet and Big Game safaris done in style
5/5

From initial contact Justin offered personal, prompt and extremely professional service. He tailored a trip to us based on his understanding of our requirements and we left the rest to him. This total trust paid dividends as our itinerary from start to finish was perfect
It was well thought through, all experiences, travel, accommodation were first class and all carried out using a great team of people/guides etc

Difficult to pick a highlight but the mico light flight over the Indian ocean, the 'private beach' at Rocktails and the amazing big game safaris in the luxury setting of Rhino Sands do stand out

Getting the opportunity to meet Justin in person on our holiday was another nice feature and I would not hesitate to recommend him (Paperjet) to anyone thinking of a top quality South Africa experience. It was our first visit but definitely wont be our last

Thanks

Mary and John S.   –  
United States US
Visited: March 2019 Reviewed: Apr 13, 2019

Email Mary and John S.  |  50-65 years of age  |  Experience level: 2-5 safaris

A superlative trip, hassle free, all details taken care of behind the scenes.Choose PaperJet/Justin!
5/5

We are so happy we chose PaperJet to book our seven day pre-cruise South Africa vacation. Justin Perumal was great at communicating with us via email and presented carefully edited options for us to select from. The tours he arranged couldn't have been better. We stayed in luxury accommodations so one might expect we would have had a lovely time. But, the true test of a travel agent is when things go wrong. PaperJet had booked lodges for us in Phinda Game Reserve a year in advance. AndBeyond (Phinda) later sold our reserved villa to someone else! Justin pushed them to make it right and we were offered a chance to upgrade to the exclusive-use Homestead -at a reasonable price. WOW! Happy result after a near disaster. If you are planning a trip to South Africa, you want Justin and PaperJet on your side. The trip was flawless. Once we landed in South Africa, not a detail was overlooked. Transfers, tours, accommodations- we just had to relax and let the vacation unfold. We will return to South Africa and we would only consider using PaperJet.

Valerie   –  
Singapore SG
Visited: January 2019 Reviewed: Feb 11, 2019

Email Valerie  |  20-35 years of age  |  Experience level: first safari

Perfect Honeymoon Trip, all thanks to PaperJet and Justin!
5/5

Husband and I decided on South Africa for our honeymoon with PaperJet after a friend's recommendation and it was beyond perfect. The entire 2 weeks trip was planned very nicely, from learning about the history and the arts to doing adventurous activities like the microlight flight and going on safari game drives. All the details were very much paid attention to as well. Justin also made the itinerary rather flexible to accommodate our needs and ensured we got the best time while being there! What was interesting was the element of surprise when the itinerary stated that the day was meant to be a free day, but Justin decided to take us places to explore Durban instead. The accommodations were excellent and the transfers by Justin and Thabo made us feel very welcome and we definitely gained much knowledge about the country during our conversations with them.

We are definitely very pampered on this trip with the itinerary planned and would contact Justin again if we were going back there! Thanks, Justin and team for this honeymoon trip of a lifetime!

Bert   –  
United States US
Visited: May 2018 Reviewed: Jan 21, 2019

Email Bert  |  50-65 years of age  |  Experience level: first safari

Unbelievably personalized service creating my IDEAL itinerary - could NOT have been better!
5/5

Jason worked diligently, generously, congenially, and with complete knowledge of the camps, experiences, and costs of what was available. We exchanged many emails during which time he was informative, courteous, prompt, and proactive. He tailor made the trip that was right for me, listing to all of my needs and requirements. The two camps I visited, and by his recommendation, were absolutely flawless in terms of amenities, service, ambiance, excellent meals, creative surprises, and excellent animal viewing... The trip was successful and memorable beyond my wildest dreams. I highly recommend Jason and Paperjet.

Steve Donnelly   –  
China CN
Visited: July 2018 Reviewed: Aug 7, 2018

Email Steve Donnelly  |  50-65 years of age  |  Experience level: 2-5 safaris

Dispite an ever changing brief, Justin took it in his stride and came thru with the goods ... Super
5/5

What started off as a relatively last minute decision to do a short Safari in South Africa ended up with an epic 2 week holiday in covering many parts of South Africa thanks to Justin's ability to actively communicate with us prior, during and after our visit. It all started with "We have two weeks available and our family of 4 want to go on Safari". Based on this and a couple of locations we had to be on certain days, Justin put together an itinerary that saw us do all the things we wanted to see plus more, with just the right balance of independence vs support. This is for sure down to Justin's focus on communicating with us effectively throughout, making sure that we were aligned and challenging us with options we did not know existed. Twice the holiday expected thanks to Justin and PaperJet. Highly recommended.

Chandan K Mateti   –  
India IN
Visited: June 2018 Reviewed: Jun 26, 2018

Email Chandan K Mateti  |  50-65 years of age  |  Experience level: first safari

Justin Perumal, of Paperjet Travel, provided us with a wonderful Safari option, at Phinda Reserve
5/5

Post our Comrades Marathon, we were looking for a Safari experience, close to Durban.
We were fortunate to have connected with Justin Perumal, who took over our planning and scheduling and provided us with an unforgetable Safari Tour, at Phinda Game Reserve.
His meticulous planning, prompt and up-to-speed communication, and clarity of thought gave us full confidence that we were in good hands.
His recommendations were spot on, giving us maximum benefit on the time at hand, and the budget we had.
The Safari was per se, amazing - we sighted the Big-5 and more (not once but repeatedly). We were staying at the Phinda Forest Lodge, which was an amazing place - hospitality, service, comforts, food - you name it, par excellence.
Our Ranger, Warren Oosthuizen was an amazing guide - it was as if he could smell out where the animals were hiding/moving and we would be off on a Off-roading to get close!
Over all, an unforgetable life long memory was created! A big thank you, Justin Perumal!!

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 54
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 0
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